Shearwater Health’s move to bigger Cebu site shows Cebu remains leading destination for voice services

With the move to a bigger site, global health provider of Clinical Process Outsourcing (CPO®), Shearwater Health shows that Cebu, the country’s second biggest urban center, remains a leading outsourcing destination.

“As we needed to accommodate a growing number of clients, we chose to open a bigger Cebu site. We are pleased with our Cebu operations and wish to continue here for years to come,” said Anshum Sinha, Shearwater Health Chief Operating Officer of CPO® and Country Manager.

Cebu City Vice Mayor Edgar Labella joins Shearwater Health Chief Operating Officer of Clinical Process Outsourcing® and Country Manager Anshum Sinha, and Shearwater Health President and Chief Financial Officer Tom Kendrot in the ribbon-cutting ceremony.

Shearwater Health will start to transfer to their new location, Mabuhay Tower in Cebu IT Park, on September 20. According to their migration plan, their move will be complete by September 27. They have more space in their new site and will be occupying five floors instead of just one.


 Production Room with spacious work stations and provides more legroom for employees

 Pantry – subsidized meals of Php40-Php50 meals for employees
 Breakout Room – billiards, game stations, internet connection

(Thanks to Mr. Erick Suliguin, Shearwater Health Philippines Vice President IT & Facilities for the site tour.)

Cebu has remained a bright spot for investors of voice services looking for an alternative to Metro Manila’s congestion and high-maintenance workers, with its large pool of tech-savvy, highly-motivated, career-driven, and hardworking people.

The Kittelson & Carpo Consulting said that there are three new BPO companies registered weekly in the first quarter of 2018. The Contact Center Association of the Philippines projected that the industry will have over $40 billion in revenue by 2022. In fact, the Philippines remains one of the top locations for voice services, with Cebu being one of the leading BPO investment areas in the country.

“With high quality healthcare professionals, the Philippines is a conducive environment for our company to thrive. We won’t have a problem delivering the needs of our clients here,” said Shearwater Health President and Chief Financial Officer Tom Kendrot.

Riding on the crest of resurgence of the BPO industry in the country and the competitive business environment in Cebu, Shearwater Health’s transfer to a new and bigger site will open more job opportunities for nurses and clinicians, with openings for USRN, PHRN, and medical coders. With a current staff of 567, they will be expanding to more than 1,200 by 2019.

Shearwater Health has been a CPO® industry leader as well as in the provision of high quality clinical staff for healthcare providers, payers, and companies requiring skilled clinical experience since 1973. The global giant boasts of over 2,000 clinicians in HITRUST-certified and URAC-accredited facilities in the Philippines that operate in remote, dedicated teams for its clients.

With a continuing nurse shortage in the United States with over 100,000 openings for clinical experience, Shearwater Health’s clinical and administrative outsourcing services helps various clients free up clinical staff to perform the highest priority tasks. Its clients include top US healthcare and insurance companies and service providers, including 8 of the top 10 health plans, 5 of the top 6 workers’ compensation Third Party Administrators, over 20 healthcare service providers and managed care organizations, and more than a hundred hospitals.

For more information about Shearwater Health and to discover exciting job opportunities, you may visit their website at or email them at



Anshum Sinha, Shearwater Health Chief Operating Officer of CPO (Clinical Process Outsourcing) and Country Manager and Tom Kendrot, Shearwater Health President and Chief Financial Officer shares to the media an overview of their company, and their expansion. 

Cebu talents dancing to I Love Cebu music to kick off the inaugural program 


Pantry – subsidized meals of Php40-Php50 meals for employees
Breakout Room – billiards, game stations, internet connection
Production Room with spacious work stations and provides more legroom for employees
Work Station
Network Operation Center where engineers are in charge in providing engineering support for network connectivity issues.

For more photos of the site operations, click this 

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